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Cooper Concepts Inc


Part time; Cooper Complete Nutritional Supplements. This is an inside sales and customer service positiona first responder for Cooper Complete Nutritional Supplements. While there are some phone calls, most of the inquiries are electronic (over email or via fax). The Cooper Complete customer base includes both individuals and retailers. Monday-Friday, 20-25 hours/week; flexible schedule. Job ResponsibilitiesAnswer inbound calls from current and potential customersAnswer email regarding orders, questions about Cooper Complete supplements and Cooper products and servicesAssist employees in purchasing vitamins from office inventoryCheck daily ordersSend automated emailsTriage customer issuesPack and prepare select orders shipped from our Dallas office rather than our fulfillment companyInput retailer shipments into various EDI (electronic data interchange) systems to ensure timely paymentInput retail orders into Great Plains accounting softwareMonth-end in-house office inventory of Cooper Complete Nutritional SupplementsStock product display with merchandise for purchase by teammates and occasional walk-in customersSupport retail collection effortResearch vitamin and supplement questions for newsletter articles, blog posts, etc.Special projects as neededExcellent interpersonal, written and oral communications skillsExcellent listening skills with the ability to ask probing questions, understand concerns and overcome objectionsStrong work ethic and self-starterAbility to easily shift from one task to another (i.e., answering an email which is interrupted by a phone call, then back to the email and now a visitor walks into the office)Able to effectively manage/track multiple priorities on a day-to-day basis and adapt to change within a fast-paced environmentMust possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phoneMust be able to work independentlyPrevious vitamin/supplement experience or health/wellness background a plus, but not requiredMust be proficient in Office (particularly Outlook), Excel and WordMust be kind, even tempered and patientMust enjoy working with and serving people, particularly older adultsThis is a small department which requires flexibility in job schedule and job duties PI102674307
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