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GM Field Warranty Specialist

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Genesys Talent


Job Summary Our client is currently seeking Field Warranty Specialists responsible for providing in depth reviews of dealer warranty process operations, focusing on customer concern identification, repair capabilities and potential audit risk. Responsibilities and DutiesAssist in the selection of dealerships to participate in the dealer warranty review program.Analyze dealership historical warranty performance.Manual review of pre-selected paid claims and associated dealership documentation; validate administrative procedures and ensure that the selected claims are compliant to the warranty policies.Analyze dealership service department processes, technician, service advisor and warranty administrator training.Advise and assist dealer on best practices with respect to warranty processes and compliance with the OEM warranty manual.Make recommendations and provide advice to dealers utilizing experience, discretion and independent judgement, under general supervision of the FWS Manager. Education and/or Experience Extensive knowledge of warranty policy and procedure and fixed operations processes is requiredMinimum of 3-5 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is requiredMinimum of five years' experience in warranty auditing projects.Knowledge of manufacturer models and technical aspects is preferredKnowledge of diagnosis (both mechanical and electronic) is preferredKnowledge of technical support material (tech manuals, bulletins, recalls) is preferredComputer literacy, especially Microsoft Excel, Word, PowerPoint and Outlook is required Physical DemandsUpwards of 80% travel required with overnight stays and layoversWork start and finish times must match dealer open and close time plus prep time before and report time after.Job requires prolonged periods of standing, walking, meeting, in a dealership environment.While performing the duties of this job, the employee is regularly required to travel by air, bus, train, ferry and car (taxi, rental and/or personal). Work EnvironmentReviews are conducted at dealer premises.Monday - Friday In dealership visits to be conducted during dealer business hours Job Type: Temporary/Full Time/Part Time
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